Time for a game or two to enthuse the sale staff this weekend. In fact, lets make it for the repair department.
First go over in a sales meeting "How to Sell & Up sell a Repair".


Selling Repairs:

You want the staff to loupe the jewelry upon take in to "go over your ring with a fine tooth comb.".

Although you are not looking to charge for things they don't need, most customer have prongs that are very thing and worn, missing, cracks under the gallery, etc.

On most pieces of jewelry there are many stones that "could" become loose in the shop or later. We check and tighten the first 4 melee stones at no charge and guarantee against stone loss for the 1st year. For five or more stones we charge an additional $25 in addition to the repair to check and tighten from 5 to 20 stones.

"Mrs. Jones, for the additional $25 we will check and tighten the stones and if they get loose while we work on your ring, we will tighten them at no additional charge and further guarantee for the next 12 months if they get loose we'll tighten at no charge and if they fall out, we'll replace them at no charge".

Do this on just 3 rings a day, 5 days a week, 52 weeks a year and you'll gather an additional $19,500 a year! Your losses are less than $3000 a year!